We get asked lots of questions about our kayak tours and hire. Below you will find answers of many of the most common questions. Have a read, if we have not provided the information you are looking for please email us.
Where are you located?
You will find us at Kayak Noosa - The Boathouse Marina, 194 Gympie Tce, Noosaville. (Corner of Thomas St & Gympie Tce)
Click here to get a map
We offer Complimentary door to door pickup in the Noosa Area for our kayak tours. Please arrange this at the time of booking.
What if I have never kayaked before?
Our professional kayak guides have years of experience on the water and give you a detailed safety and orientation brief before we set out. You will get comprehensive instructions on how to use the kayaks and snorkelling equipment. Most of our customers do not have experience, our tours are designed for first time paddlers.
Can kids come on the tours?
Children aged 6 to 12 years are welcome to join our Sunset Session when paddling with an adult.
Kids aged between 8 -12 years can join the Ocean & River Adventure and our Dolphin Adventure.
Younger children upon request.
What type of kayaks do you use?
Guided Kayak Tours
We pride ourselves in providing our clients with the most modern kayaks and equipment available. Our fleet consists of new single and double kayak designs that offer great stability and efficiency. Your comfort is assured with adjustable back supports, rudder systems and paddler’s PFD’s (Lifevests). Great equipment equals great confidence.
Freedom Kayak Hire
Our hire fleet is extensive and includes safe easy to paddle sit-on kayaks in single and double, fast and efficient fiberglass and polyethylene sea kayaks, fishing kayaks, training skis and stand up paddle boards. We pride ourselves on providing the best range of kayaks in Noosa. Come Paddle with the Pros.
What should I bring?
Swimwear and towel, bottle of water, sunscreen, sun hat, sunglasses, sport sandals or thongs.
We recommend that you don't bring expensive cameras and personal possessions that can be damaged or lost.
How often do you see dolphins?
We see our local bottlenose Dolphin Pod 80% of the time.
What if I can’t swim?
Personal Floatation Devices (PFDs) are provided for all of our guests. If you are not a strong swimmer or cannot swim, please notify the tour guide, it is important that you keep your PFD on at all times.
Do you ever cancel your tours due to bad weather?
In the unlikely event of severe weather, we reserve the right to change the location and/or vary the tour itinerary, or in extreme weather conditions, we will offer you an alternate date or a credit voucher for the full value of the reservation which will be valid for 6 months from the cancellation date.
Online Booking Terms and Conditions
When you make a reservation or purchase with Kayak Noosa, the following terms and conditions will apply:
Reservation Conditions
Kayak Noosa reserves the right to amend each tour itinerary based on weather conditions at the time of tour commencement. Our alternatives are just as great.
Our tours operate with a minimum of 4 people and may not operate if the required minimum number is not reached. If you are flexible with your dates then please let us know.
Confirmation
We will send confirmation of your reservation or purchase details direct to your email address once payment has been received. If you do not receive an email regarding your reservation or purchase details within 3 working days of making a reservation or purchase over the internet please contact us directly on 0448 567 321 (Intl: +61 448567321) as there may be a problem with your email address. I.e., your email address was incorrect or spam filters are deleting our emails. If we don't hear from you we will consider your reservation confirmed and the email received.
Kayak Noosa Cancellation Policy
Once you have made a reservation and it has been confirmed, cancellation charges may apply if you are unable to attend.
- Reservations cancelled outside of the 7 day period before tour departure, will receive a full refund. Notification must be received at least 7 days prior to tour departure and be given by way of e-mail, fax or phone call to our Kayak Noosa office.
- Reservations cancelled inside of the 7 day period before tour departure will receive a credit voucher for the full value of the reservation and will be valid for 6 months from the cancellation date.
- Cancellation of reservations by Kayak Noosa due to inclement weather conditions at tour commencement or inadequate numbers, will receive a credit voucher for the full value of the reservation and will be valid for 6 months from the cancellation date.
- Reservations cancelled inside of the 48 hour period before tour departure will attract a 100% cancellation charge.
- No shows, will attract a 100% charge with no refund.
Gift Certificates
Your gift certificate will be valid for six months from the date of purchase. Gift certificates can be extended for a period of 6 months for a fee of $30. An extended certificate will be valid for 6 months from the initial date of expiry. Certificates are non redeemable for cash, non refundable and non transferable.
Other Information
All Prices are in Australian dollars, include GST and are correct at time of publication. Kayak Noosa reserves the right to change prices without notice.
All purchases made through our online facility will attract a 1% merchant fee in addition to the cost of the product or service. The total cost of the product or service including merchant fee will be confirmed with you at time of confirmation.
This website contains the most up to date version of our information, terms and conditions and supersedes any previous version whether online, print or any other version.
The images, illustrations, and text contained within this website are protected by copyright and must not be replicated in whole or part unless given the express permission of Kayak Noosa.